FAQs

Got Questions? We've Got Answers.

The Basics

Can I collab with Established Ink?

Definitely! For social influencers, bloggers, press and media inquiries drop a line in the form provided or connect directly at hello@establishedink.com.

Customer service isn't getting back to me - now what?

Sorry, that's not what we want to hear but sometimes our customer service support emails can fall into your spam/junk folder; be sure to add EST INK to your bookmarks and lists so you don't miss any of our emails. If you're still having trouble call us or DM on our Instagram or Facebook pages.

There are styles I want but they're out of stock, any suggestions?

We do our very best to keep all our Established Ink in stock, but sometimes bestsellers are tough to keep on hand - no worries though, just make sure you add your email to the 'email me when back in stock' feature and we will notify you ASAP the minute those favorites are ready to purchase again.

I really love what you're and would like to work at EST INK; do you have any openings?

We're happy to hear you'd like to share your design skills and talents with us and we always want to hear from talented artists of all kinds. Follow EST INK on Instagram and when we have openings we'll post it there. 

Can I request a custom t-shirt or hoodie?

Absolutely. Head over to our page Custom Designs for all the details. 

Ordering & Shipping

How long will it take for my order to arrive?

When you place an order from our shop, you can typically expect your items to ship within 3-5 business days. If you place multiple orders at the same time, our customer service staff will group them whenever possible.

Please note that due to the current US supply chain issues, shipping carriers can take up to 7-10 days to fully process and deliver your order. We will provide tracking the moment your order has shipped from our fulfillment supplier and you will receive an email notification with your tracking number.

When will my tracking info be available?

All orders processed on our EST INK website will be processed within 48 hours unless otherwise notified due to issues with the carrier and not in our control; our customer service support is closed on weekends and all recognized US holidays however, so if your order comes in at that time we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.

How do I change or cancel my order?

Our #1 promise is to make sure you're happy with everything you purchase from Established Ink so... if you placed your order and you made a mistake or you decided quickly you wanted to change your selection, you must email our customer service support no less than two (2) hours from the time of your purchase so that we can hurry to correct the problem. Any purchase that has been placed and we have not been notified within this time frame will be processed and shipped as ordered with no exceptions.

Can I return my purchase?

In the event your order arrives damaged please submit your issue on our Customer Support page with images to support your claim and we will be in touch via email directly. All order return requests fall under our 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All approved returns will receive a return shipping label as well as instructions on how and where to send your package. Items sent back to EST INK without first requesting a return will not be accepted. Follow the instructions on our Customer Support on requesting your sock return.

Custom designs created for you are final sale and not eligible for return. 

I have questions regarding shipping and delivery; what do you offer?

For details relating to our shipping rates and zones please check out the information found on our Customer Support page.

If my return is approved, how long will it take to receive my refund?

Once approved we will process your refund right away, typically within 48 hours during regular business hours. Your bank may take longer to recognize the refund so be sure to contact them once you receive our email notification.

I received a gift from your store - can I return or exchange?

Any item received as a gift is eligible for a full online store credit for the full amount of your gifted item, no questions asked. Just submit your request in the form provided, follow all returning goods instructions on our Customer Support page and we’ll take care of the rest.

Do you offer gift cards for your store?

We do! Established Ink is pleased to offer ecards for redemption on our site. Our digital gift cards have no additional processing fees and never expire.

I own a boutique and would like to sell Established Ink apparel to my customers. What is the process?

We are so happy to hear that! We have a dedicated page for Wholesale Inquiries. You can fill out the simple application and someone will be in touch if we have open availability in your region.

What forms of payment do you accept?

On this Established Ink website, we offer Shop Pay, Apple Pay, Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment.